Ristorante Romans

Hello Ms. Bewernik, thank you very much for your positive feedback on your visit to Ristorante ROMANS. We are very pleased that you enjoyed the ambience of our garden as a green oasis in Neuhausen and the quality of our food. We are also …Hello Ms. Bewernik, thank you very much for your positive feedback on your visit to Ristorante ROMANS. We are very pleased that you enjoyed the ambience of our garden as a green oasis in Neuhausen and the quality of our food. We are also very honored by your appreciation for our diverse wine selection and the attentive service of our team. Please excuse the wait between courses. We try to keep these short, which we usually manage to do, except in exceptional cases when there is a lot going on. We will strive to improve this further. We hope to welcome you back soon to pamper you again with our hospitality and culinary creations. Best regards, your Ristorante ROMANSMore

Hallo Marina Silva, vielen Dank für ihr Feedback. Danke für das Lob für unseren Service. Es tut uns leid, dass ihr Essen nicht richtig warm war. Das darf natürlich nicht so sein. Bitte geben sie das nächste Mal gleich im Restaurant Bescheid, dann werden wir das sofort lösen. Wir werden das im Team besprechen und würden uns freuen, wenn sie uns die Chance geben es beim nächsten Mal besser zu machen. Ihr Ristorante ROMANS

Dear Thomas Renger, First of all, we would like to thank you for taking the time to share your …Dear Thomas Renger, First of all, we would like to thank you for taking the time to share your impressions with us. It is very important to us that all of our guests feel comfortable with us and enjoy an outstanding experience. We very much regret that this was not the case during your visit. We introduced digital menus using QR codes to be able to update our menus more quickly and to save resources such as paper and toner. However, we understand that this is not the preferred option for every guest and we also have tablets with our menus for our guests in the restaurant. We also take your feedback regarding the behavior of our service staff very seriously. It is in no way our understanding of hospitality to act under pressure or to pressure our guests to make a quick decision. We discussed this internally today and have taken steps to avoid such situations in the future. We sincerely hope that you will give us the opportunity to improve your impression on a future visit. We would be pleased if you contact us directly so that we can personalize your next stay and ensure that it meets your expectations. With sincere regret and hope for a second chance, Your Ristorante ROMANSMore