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Response from the owner
vor 2 Monate
Dear El Pan, Thank you very much for your honest feedback regarding your visit to our restaurant. I am truly sorry to hear that you were not adequately served during your …Dear El Pan, Thank you very much for your honest feedback regarding your visit to our restaurant. I am truly sorry to hear that you were not adequately served during your stay and ultimately decided to leave. It is our primary goal to provide every guest with an outstanding experience and it is obvious that we were unable to meet your expectations on this visit. I sincerely apologize for the inconvenience caused to you. We take your feedback very seriously and will take immediate action to improve the attentiveness and service of our waiters. We want to ensure that an incident like this does not happen again and that you receive the first-class experience you deserve on your next visit. We would be happy to personally express our sincere apologies to you and offer you a special experience in our restaurant. Please contact me directly if you are willing to give us another chance. Thank you again for your feedback and understanding. Best regards, Birgit Rossmann Operations management bort@huettenzauber.ch More
