The Hoxton, Rome

Ciao Sascha,We’re so chuffed to hear you had such a lovely stay with us! Five nights in a Cosy sounds like the perfect little getaway, and we’re glad it hit the sweet spot for comfort.We can’t wait to welcome you back!x the Hox

Ciao Max,Thank you for your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been, especially when traveling with heavy luggage and production equipment.The lift was temporarily taken out of service due to a technical issue. In prioritising the safety of our guests, we made the decision to block access until a specialized team could carry out the necessary repairs — which, unfortunately, did take longer than we’d hoped.Regarding the staff lift, please allow us to explain: it’s regularly used for transporting laundry and soiled dishware, and isn’t suitable for guest use. We understand this added to your frustration, but we hope you can appreciate that our team’s intention was simply to maintain the standards we set for hygiene and guest experience.We sincerely apologise for the inconvenience caused and truly hope we’ll have the opportunity to welcome you back for a much smoother stay next time.Best,x the Hox

Ciao Jan Georg,Thank you so much for this lovely feedback