Other Hotel Bellaria

Good morning Elisa, thank you for describing your experience. I am happy that you were satisfied with our staff who were kind and welcoming during your stay. We are sorry to hear that your stay did not meet your expectations due to some …Good morning Elisa, thank you for describing your experience. I am happy that you were satisfied with our staff who were kind and welcoming during your stay. We are sorry to hear that your stay did not meet your expectations due to some issues encountered in your room. We understand that bed comfort is essential to a good night's sleep, and we sincerely apologize for the inconvenience caused by uncomfortable beds and squeaky box springs. Your feedback regarding the size of the room, bathroom and shower is equally important, and we will try to address these issues to make our guests' stay more comfortable. Regarding your reservation, we regret that there was some confusion regarding the type of room you booked. Our communication is always very transparent. We present ourselves on the web and in conversations with guests as Souvenir Village, a unique complex made up of two structures overlooking each other, each with its own unique characteristics. The first structure is designed to offer a simpler and much cheaper experience. On the other hand, Il Souvenir offers a more complete and engaging experience suitable for minimum stays of one week to fully experience the full board services it offers. Together, the two structures of Souvenir Village complement each other, offering options for every type of visitor. If you decide to stay with us again, we will do our best to ensure a more pleasant and satisfying experience. Thank you BarbaraMore