Oro Bistrot

Sehr geehrter Thomas,vielen herzlichen Dank, dass Sie Ihre so positiven Eindrücke mit uns geteilt haben, insbesondere über unsere Dachterrasse.Es freut uns sehr, dass Sie die Aussicht, die besondere Atmosphäre am Abend und vor allem die Freundlichkeit und Aufmerksamkeit unseres Teams so geschätzt haben. Genau diese Elemente möchten wir miteinander verbinden, um jeden Besuch im Oro Bistrot besonders zu machen.Auch Ihren Hinweis zu den Getränkepreisen verstehen wir und freuen uns umso mehr, dass Sie unsere Terrasse dennoch als einen wunderbaren Ort empfinden, um einen Tag in Rom ausklingen zu lassen.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen!Oro Bistrot

Hi Logan,thank you for taking the time to describe your experience in such detail and for acknowledging several positive aspects of the evening, from the views and cocktails to the steak course, which you particularly enjoyed.We’re sorry, however, that the tasting menu as a whole did not fully meet your expectations. When it comes to pasta, texture can of course involve a degree of personal preference, but if the cooking felt beyond al dente and simply too firm, that is feedback worth taking seriously. The same applies to the gluten-free option: adapting a tasting menu for an intolerance can sometimes require a different pasta format, but it should never leave the impression of being a less considered or lower-level substitute.Regarding your anniversary, we’re pleased that it was acknowledged when you arrived, but we also understand the point you’re making. Complimentary gestures or special extras are not automatic or guaranteed, yet when we know guests are celebrating an important occasion, greater continuity in that attention throughout the evening can certainly make a difference. Your feedback on this is valuable.We also respect your comparison with other experiences during your trip, while naturally recognising that different restaurants may have very different concepts, formats and styles of hospitality. Our prices are always clearly communicated and reflect the cuisine, service, research, setting and overall experience, although we understand that perceived value ultimately depends on how convincingly each of those elements comes together for every guest.We’re glad the evening was not a negative experience overall, but we’re sorry it fell short of the level of completeness you were expecting for such a special occasion.Oro Bistrot