Oro Bistrot

Sehr geehrter Thomas,vielen herzlichen Dank, dass Sie Ihre so positiven Eindrücke mit uns geteilt haben, insbesondere über unsere Dachterrasse.Es freut uns sehr, dass Sie die Aussicht, die besondere Atmosphäre am Abend und vor allem die Freundlichkeit und Aufmerksamkeit unseres Teams so geschätzt haben. Genau diese Elemente möchten wir miteinander verbinden, um jeden Besuch im Oro Bistrot besonders zu machen.Auch Ihren Hinweis zu den Getränkepreisen verstehen wir und freuen uns umso mehr, dass Sie unsere Terrasse dennoch als einen wunderbaren Ort empfinden, um einen Tag in Rom ausklingen zu lassen.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen!Oro Bistrot

Hi Brittney,we’re sorry that your experience at Oro Bistrot was affected by this situation, especially knowing about your fiancé’s serious allergy.As an outdoor rooftop, unfortunately the occasional presence of wasps cannot be completely prevented. Our team did try to intervene immediately, but we understand that the solution offered did not make you feel comfortable and that the smell of the product further affected your experience at the table.We would also like to clarify the table issue. The cocktail bar and restaurant areas are managed through different reservations and table allocations, so a table that may appear available in another section can already be reserved or assigned to a different service. It was therefore not a matter of being unwilling to help, but rather of not being able to freely move guests between the two areas at that moment.That said, when a serious allergy is involved, we completely understand your decision not to take any risk, and we are sorry that a more suitable solution could not be found for you.We hope there may be another opportunity for you to enjoy our rooftop with the comfort and peace of mind you had originally hoped for.Oro Bistrot