Orange Hotel

Thank you for taking time to share your detailed feedback about your stay with us. We are delighted to hear that you enjoyed the unique atmosphere of the hotel, appreciated our friendly and helpful staff, and found our location convenient for exploring Rome and the Vatican. It is also wonderful to know that you found your room comfortable and enjoyed the spa bath! Thank you again for recommending our hotel. We hope to have the pleasure of welcoming you back to Orange Hotel on your next visit to Rome :) Kind regards, Orange Hotel Team

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. The issues you described regarding cleanliness, bathroom maintenance, missing amenities upon arrival, noise levels, and the air conditioning unit are certainly not representative of the standards we strive to provide. Please accept our apologies for the inconvenience caused. We take comments such as yours very seriously, as they help us identify areas that require immediate attention and improvement. Your observations have been shared with our housekeeping and maintenance teams so that the necessary checks and corrective actions can be carried out. We also regret that the noise from outside affected your comfort during the night. Guest satisfaction is our priority, and we understand how important a clean, well-maintained, and restful environment is for an enjoyable stay. While we are disappointed that we were unable to provide you with the experience you expected, we appreciate your honest feedback and will use it as an opportunity to improve our services and facilities. Kind regards, Orange Hotel Rome

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you appreciated our staff's friendliness and our convenient location close to Vatican City. At the same time, we are genuinely sorry that your stay did not meet your expectations. We take your comments regarding the room condition very seriously. Please be assured that our management team continuously monitors the property's maintenance standards and that improvement works are being carried out progressively to enhance both guest comfort and the overall hotel experience. We also regret your disappointment regarding the rooftop bar and terrace. Occasionally, access may be limited due to seasonal schedules, weather conditions, private events, or maintenance requirements, and we understand how this may affect guests who specifically chose our hotel for these facilities. Your feedback has been shared with the appropriate departments and will help us identify areas where we can improve. We appreciate your comments and hope to have the opportunity to welcome you again in the future and provide a much better experience. Kind regards, Orange Hotel Rome