OKOZ Antwerp

Thank you for sharing your feedback. We’re sorry to hear about your experience, but we’d like to take a moment to clarify what occurred. …Thank you for sharing your feedback. We’re sorry to hear about your experience, but we’d like to take a moment to clarify what occurred. When you arrived, we were able to locate the reservation—but it was under a different guest’s name, Tatjana, whom you repeatedly claimed to be. Unfortunately, this created confusion as you were impersonating another guest’s reservation in an attempt to take their spot. When the actual reservation holder arrived and was waiting for their table, we politely informed you of the situation and even offered you a nearby table that was about to become available. However, you declined this option. We always strive to provide fair and respectful service to all our guests, but we also have a responsibility to honor valid reservations. We regret that this situation did not meet your expectations, and we appreciate the opportunity to clarify the facts. If you’d like to discuss this further, please feel free to reach out to us directly.More