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Response from the owner
vor 4 Monate
Dansk: Hej Evren,Tak for din anmeldelse.Vi er kede af, at dit besøg ikke levede op til dine forventninger, men vi vil gerne præcisere nogle af de forhold, du nævner.Vandet blev ikke opkrævet som et skjult gebyr. Prisen på vores ad libitum postevand fremgår af menukortet, og der blev serveret vand til alle tre personer ved bordet. Beløbet på 90 kr. svarer således til 30 kr. pr. person for ad libitum vand under hele besøget. Som en ekstra service tilbyder vi vand uden beregning til gæster, der bestiller andre drikkevarer, men dette ændrer ikke på, at vandets pris fremgår tydeligt af menuen.Vi vil også gerne understrege, at vores personale på ingen måde forsøger at være uærlige. Vores tjenere gør hver dag deres bedste for at give gæsterne en god oplevelse, og derfor er vi naturligvis kede af at læse den beskyldning.Hvad angår vores koncept med minimum tre retter pr. person, er dette en del af restaurantens koncept og fremgår ligeledes af menuen. De fleste af vores gæster vælger typisk flere retter end minimumskravet, da vores køkken er bygget op omkring deling og smagsoplevelser på tværs af flere serveringer. Hvis man ikke får spist det hele, er man selvfølgelig altid velkommen til at få resterne med hjem.Vi respekterer naturligvis, at vores koncept ikke passer til alle, men vi mener, at både priser og betingelser er kommunikeret åbent og tydeligt.Venlig hilsenRestaurant MezzaEnglish: Hallo Evren,Thank you for your review.We are sorry that your visit did not meet your expectations, but we would like to clarify some of the points you mention. The water was not charged as a hidden fee. The price of our unlimited tap water is clearly stated on the menu, and water was served to all three guests at your table. The total charge of DKK 90 therefore corresponds to DKK 30 per person for unlimited water throughout the visit. As an additional courtesy, we offer complimentary water to guests who order other beverages, but this does not change the fact that the price of the water is clearly listed on the menu. We would also like to emphasize that our staff do not in any way attempt to be dishonest. Our servers work hard every day to provide guests with a great dining experience, and we are naturally disappointed to read such an accusation. Regarding our concept of a minimum order of three dishes per person, this is part of our restaurant concept and is also stated on the menu. Most of our guests typically choose more dishes than the minimum requirement, as our cuisine is designed around sharing and enjoying a variety of flavors across several servings. If guests are unable to finish everything, they are of course always welcome to take the remaining food home.We fully respect that our concept may not appeal to everyone, but we believe that both our prices and our conditions are communicated openly and clearly. Kind regards,Restaurant Mezza
