La Rusticana Ristorante - Pizzeria

Dear Mrs, We are very sorry to read that your last experience at our restaurant was not …Dear Mrs, We are very sorry to read that your last experience at our restaurant was not fully satisfactory. We would like to assure you that quality and food safety are absolute priorities for us and that we are committed to ensuring a high level of service at all times. Checking your order, we notice that you requested several gluten-free dishes, including croquettes, kebabs, bread and a stuffed focaccia, as well as drinks. When you called me to the table I verified myself that everything was gluten-free. We are aware of the incident with the cheese and, as you will remember, we took immediate action to replace it. We deeply regret this inconvenience. Regarding the possible mistake on the pizza, we would be grateful if you could provide us with further details, as we are particularly keen to prevent any possible confusion, especially regarding specific dietary requirements. We are extremely scrupulous in following HACCP protocols, and our processes are regularly verified by the ASL and the AIC, in order to ensure maximum protection for our customers. We know that he frequents our restaurant regularly, and until this episode we have always received positive feedback from him. On the evening in question, the unexpected turnout created some difficulty in maintaining our usual standards of service, and we sincerely apologize. We sincerely hope to be able to welcome you again to offer you the experience you deserve and are used to. Best regards, Ryan Gridelli Answer: Forgive me but I still can't understand the dynamics of the confusion of the pizzas, when I came to the table you were eating the Gluten Free Focaccia, could you explain to me in more detail what happened because otherwise I won't be able to intervene with the staff adequately , as you also describe with health you don't mess around and we follow strict protocols on this, if one of my collaborators has made a mistake without my knowledge through the review I can remedy it but I repeat I would need to know what exactly the dynamic was, if prefer can send me an email to info@larusticana.net, I thank you in advance for your precious collaboration and greet you cordially. More