Hotel Delle Nazioni

Liebe Gäste,vielen Dank für Ihre freundliche Bewertung! Wir freuen uns sehr, dass Ihnen unsere ideale Lage in der Nähe des Trevibrunnens gefallen hat und dass Sie die wichtigsten Sehenswürdigkeiten bequem zu Fuß erreichen konnten. Schön, dass Ihnen auch unser Frühstück und die Bar auf der Dachterrasse gefallen haben.Wir danken Ihnen auch für den Hinweis zu den Preisen an der Bar – Ihr Feedback ist für uns sehr wertvoll. Wir hoffen, Sie bald wieder in Rom begrüßen zu dürfen!Mit freundlichen Grüßen,Hotel Manager

Dear Chris,we are sorry to inform you that the facts did not occur as described in your message. We replied to the request through the Expedia extranet, and we did not receive any direct communication or phone calls from Expedia regarding this matter.We would also like to clarify that our hotel does not have wheelchair-accessible rooms in the Superior category; accessible rooms are available only in the Classic and Executive categories. For this reason, we invited Expedia to proceed according to the available options.Furthermore, the cancellation penalty was never charged, as we accepted the reservation to be cancelled free of charge. This was already communicated to Expedia, contrary to what you were informed.For this reason, we kindly ask you to reconsider and remove your review, as it does not reflect the reality of the facts.We have already opened a case with Expedia to review this situation together. We would also like to reiterate that, in situations like this, it is often more effective to contact the hotel directly rather than going only through agencies, so that we can provide immediate and accurate assistance.Thank you for attentionBest regards,Hotel ManagerDear Guest,thank you for your review. We must admit that at first it was not very clear, but only after a careful analysis were we able to fully understand the situation.According to our records, you stayed with us about two months ago with a Classic room booking. The review you are referring to, however, concerns a future reservation for May 2026, for which, if you check, you have already received a reply through the extranet as well.For this booking, you reserved two Superior rooms and added a note requesting that one of them be accessible. Unfortunately, our hotel does not have accessible Superior rooms. For this reason, we proposed an Executive room, which is a higher category, with a price difference.We also clearly stated that, although the reservation is non-refundable, we would accept a cancellation without any penalty should our proposal not meet your expectations — a flexibility that very few hotels offer nowadays for non-refundable rates.We truly believe that we did our best to accommodate all your needs, and for this reason we are surprised by this review, which does not accurately reflect the facts. As this is a future reservation, you could also have contacted us directly at any time for clarification.In light of the above, and in order to be fair to both parties, we kindly ask you to consider removing this inaccurate review, as we have made every effort to assist you and come to your aid.Thank you for your understanding.Best regards,Hotel Manager