Etereo

Dear Guest, Thank you for your wonderful review and for choosing to dine with us during your visit to Milan from New York. We are truly delighted to know that you enjoyed the food, attentive service, and breathtaking views, and that the atmosphere and design of the restaurant contributed to such a memorable experience. Creating exceptional dining moments through warm hospitality, outstanding cuisine, and a unique setting is exactly what we strive for, so your kind words are greatly appreciated. Your recommendation means a great deal to our team, and we are thrilled that Etereo left such a positive impression during your time in Milan. We look forward to welcoming you back whenever your travels bring you again to our city. Warm regards, Andrea Canonico Quality Supervisor Casa Brera, a Luxury Collection Hotel, Milan

Dear Mr. Baldet, Thank you for taking the time to share your detailed feedback regarding your recent experience at Etereo, Casa Brera’s rooftop. We truly appreciate your positive comments regarding the quality of our food, the service provided by our team, and the overall atmosphere of our venue. It is always rewarding to hear that aspects of the experience met your expectations. At the same time, we sincerely regret that your visit did not fully reflect the experience we aim to create. We understand your disappointment regarding the decision not to open the rooftop terrace and the fact that this impacted such an important part of your evening. Our priority is always the safety and comfort of our guests; however, we recognize the importance of communication and flexibility in these situations. We also appreciate your comments regarding the portion sizes and value perception. Feedback such as yours is extremely valuable, as it allows us to review our offering and ensure that every element of the dining experience is aligned with the expectations of our guests. Etereo was created to offer a unique Milanese rooftop experience, where memorable views, exceptional hospitality, and culinary moments come together. We are sorry that we were not able to fully deliver this during your visit. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with the complete Etereo experience that you were expecting. Warm regards, Andrea Canonico Quality Supervisor

Dear Guest, Thank you so much for your wonderful review! We are delighted to know that you enjoyed your dining experience and that Yeassin made such a memorable impression. Your kind words about his warm, welcoming, and attentive service mean a great deal to us, and we will be sure to share your compliments with him. Recognitions like yours are a true source of motivation for our team. We truly appreciate your feedback and are thrilled to hear that you are planning to visit us again on your next trip. We look forward to welcoming you back and creating another memorable experience for you. Warm regards, Andrea Canonico Quality Supervisor