FreshStop Cookhouse

Restaurant in Cookhouse

34 Stimmen

Jetzt geöffnet 24 Stunden geöffnet

Vor 29 Tagen aktualisiert

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3 Fotos

Foto von innere und lebensmittel bei FreshStop Cookhouse

Chefköche in diesem Restaurant geben ihr Bestes, um den Gästen perfekt zubereitenes Hähnchen zu bieten. Die meisten Gäste finden das Personal hier locker. FreshStop Cookhouse bietet seinen Besuchern eine gute Bedienung. Ihr werdet definitiv diese schöne Atmosphäre schätzen. Aber dieser Ort wurde von Google unterdurchschnittlich bewertet.

Benutzerbewertungen der Speisen und Merkmale

zum Mitnehmen abendessen guter Service freundliches Personal

chickenwraps geflügel hähnchen tischservice burger amerikanisches Filet

Ratings von FreshStop Cookhouse

Google

(3.2/5)

Gästebewertungen für FreshStop Cookhouse

/ 24

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Siviwe Mbozana vor 5 Monate auf Google

Good day, I am writing to formally lodge a complaint regarding the conduct of one of your staff members. Unfortunately, I did not obtain her name, but I do have a photo and would be able to identify her in-store if required. I have experienced repeated instances of rude and unprofessional behaviour from this individual, and the most recent incident was particularly concerning. Today, I waited over 45 minutes for my order. When it was finally ready, the staff member attempted to give it to another customer who had arrived after me. When I questioned her actions, she immediately accused me of shouting at her, which was not the case. Despite calmly explaining myself, she continued to insist that I was being aggressive and went as far as instructing me on how I should speak to her. I found this highly inappropriate, especially as it happened in front of other customers. The situation left me feeling embarrassed, disrespected, and unfairly judged. What is most concerning is that this is not an isolated incident. Her attitude toward me has consistently been unwelcoming, dismissive, and lacking basic customer service standards. As a paying customer, I expect to be treated with respect and professionalism. This experience fell far below acceptable standards and reflects poorly on your establishment. I am willing to come into the store to identify the staff member if necessary. I would appreciate it if this matter could be taken seriously, investigated, and that I receive feedback on the outcome. Food: 3 Service: 1 Atmosphere: 4 Order type: Takeaway Meal type: Lunch Price per person: R 1–100

Response from the owner vor 5 Monate

Dear Siviwe Mbozana,Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and distress you encountered during your recent visit to FreshStop. Your feedback is invaluable, and we take complaints regarding staff behaviour very seriously.To ensure that we can address this matter appropriately, we kindly ask you to provide us with your contact details at freshstopcare@fvc.co.za and a representative will be in contact with you.Thank you for your understanding, and we look forward to resolving this issue.Warm regards,[Your Name] FreshStop Management

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Limé Prinsloo vor 2 Jahre auf Google

Food: 5 Service: 5 Atmosphere: 4 Order type: Takeaway Meal type: Dinner Price per person: R 150–200 Recommended dishes: Fillet Burger & Chips, Snack Burger & Chips, 9 Pieces & Large Chips, Chicken Burger, Wrap & Chips, Crispy Chicken Pieces

Response from the owner vor 2 Jahre

Limé Prinsloo, Thank you for taking 5 minutes to make the drive and giving us a great rating. We hope to see you again soon. Always wear your seat belt. Kind regards, FreshStop

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Olga Dikana vor 2 Jahre auf Google

Food: 4 Service: 5 Atmosphere: 5 Order type: Takeaway

Alle Bewertungen

+27 42 247 2525

€€€€ Preisspanne pro Person ZAR 100 - ZAR 200

1 Somerset Rd, 5280

Cookhouse, Ostkap, Südafrika

Adresse

1 Somerset Rd, Cookhouse, Ostkap, Südafrika, 5280

Besonderheiten

Barrierefrei

Öffnungszeiten

MontagMo	24 Stunden geöffnet
DienstagDi	24 Stunden geöffnet
MittwochMi	24 Stunden geöffnet
DonnerstagDo	24 Stunden geöffnet
FreitagFri	24 Stunden geöffnet
SamstagSa	24 Stunden geöffnet
SonntagSo	24 Stunden geöffnet