Ristorante Consolini

Dear Jose,I have read your comments carefully. I am pleased that you appreciated the food and the atmosphere of our restaurant, but I have also taken note of what you describe regarding the service.The points you mention are very specific and deserve an internal review. Without further details, however, it is not possible for me to reconstruct the circumstances of the evening with complete accuracy. The attention and courtesy shown to our guests are aspects to which we attach great importance.I remain available should you wish to provide any further details, and I hope we may have the opportunity to welcome you again in the future.Arianna Consolini

We have a screenshot of your reservation, which was made for two guests. We also understand that you went up to the rooftop area, where guests often spend time with a cocktail and may smoke. While we initially assumed you had gone there to smoke, the specific reason is not the main point.What matters is that you left your table for a period of time. It is therefore possible that a misunderstanding arose with the waiter, who may not have understood where you had gone.We regret that your experience did not meet your expectations. However, our restaurant has been owned and managed by the same family for 31 years, and we have proudly welcomed and satisfied guests with many different expectations and perspectives throughout that time.Dear Michael,Unfortunately, there was a misunderstanding; otherwise, Ristorante Consolini, which we have been running for 31 years, would have closed long ago. Once we realised our mistake, we tried to make amends by covering your bill. You accepted, of course, but forgot to mention this in your lengthy review.Furthermore, your reservation was for two people, but you arrived alone without informing us of the change, which led to the waiter’s initial mistake. You also went up to our rooftop to smoke, which took up additional time.I have nothing further to add.Arianna