Café Ginori

Dear Chloe Hung, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience at Café Ginori did not meet the expectations set by your previous visit to our Cielo. Your comments have been carefully noted and will be shared with both our kitchen and service teams so that we can address these issues promptly and ensure improvements are made. With regard to the food, we would like to reassure you that we place the utmost importance on the quality of our ingredients. We carefully select our suppliers and work exclusively with partners who meet the highest standards, to ensure freshness and excellence in every dish. We are glad to know that your experience at Cielo was a positive one and we regret that Café Ginori did not reflect the same standards on this occasion. Your feedback is invaluable in helping us refine our offering across all our outlets. We hope to welcome you back and have the opportunity to regain your trust in our service. Should you wish to return, please do not hesitate to contact me directly, I will be delighted to assist you personally. With best regards, Anna Gricini General Manager Hotel de la Ville and Rocco Forte House Rome

Dear Aimee Francisco, Thank you very much for your kind review. We are delighted to hear that you enjoyed your dinner with us and that our service, food and atmosphere met your expectations. Your positive feedback means a lot to our team, and we are especially pleased that you found the experience enjoyable and the dishes tasty. We also appreciate your comment regarding value for money, as guest feedback helps us continuously improve. We truly hope to have the pleasure of welcoming you back again soon for another lovely dinner or lunch. With kind regards, Anna Gricini General Manager Hotel de la Ville and Rocco Forte House Rome