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Response from the owner
vor 4 Monate
Hello Aishe and Michael H.W., Thank you for your feedback and your positive rating regarding our coffee. …Hello Aishe and Michael H.W., Thank you for your feedback and your positive rating regarding our coffee. However, we are sincerely sorry to hear that you had an unpleasant experience at the same time. The situation you describe does not meet our quality standards and we take this very seriously. In order to thoroughly review this matter and take appropriate action, we require further details from you. Could you please let us know the exact day and time of your visit? Please send this information directly to customerservice@sternenbaeck.de. Your opinion is important to us and we want to ensure that such occurrences do not reflect our standards. We hope you will give us the opportunity to clarify this. Thank you for your understanding. It sends you warmest regards Your Sternenbäck team More
