Gaststuben Gothisches Haus

Dear Mr. Kipper, Thank you for your feedback. …Dear Mr. Kipper, Thank you for your feedback. It is with great regret that we read that we were unfortunately unable to meet your expectations of your visit with us. Please be assured that the satisfaction of our guests is always important to us and we appreciate your constructive criticism. We can also use your feedback to discover and resolve service gaps together. Our culinary offering is very diverse and always popular with our guests. Due to the high number of rooms occupied during your visit, we were unfortunately unable to reserve a table for you in our restaurant at short notice. We would be happy to assist you next time in person or by telephone when it comes to reserving your desired table. If you are unable to reach us by phone, please leave a callback request and we will fulfill it promptly. Dear Mr. Kipper, we have gratefully received your comments. Of course, the situation you describe does not correspond to our hotel's standards of quality and guest service. Please be assured that we have taken your descriptions as an opportunity to once again raise awareness among our employees in order to be able to maintain our high standards and our associated quality promise in the future. We would like to sincerely apologize to you for the inconvenience caused. We would be very happy to welcome you back to our house soon to convince you of our high level of service and service! Until we see you again, we wish you all the best and, above all, health. Best regards Ronny Kallmeyer Project manager gastronomy/head chef More

Lieber Hr. Vox, vielen Dank für Ihr Feedback und Ihre Bewertung nach Ihrem Besuch unseres Restaurants. Es freut uns sehr zu hören, dass wir Sie kulinarisch überzeugen konnten. Umso größer ist daher unser Bedauern, dass Sie mit unserem Service und der Atmosphäre nicht vollumfänglich zufrieden waren. Ihre Anmerkungen werden wir an unser Team weiterleiten und so daran arbeiten, unseren Service zu verbessern. Lieber Herr Vox, wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und Ihnen ein rundum gelungenes Erlebnis zu bieten! Herzliche Grüße Ronny Kallmeyer & Team Projektleiter Gastronomie & Küchenchef More